Sinartigel's Privacy Policy

1 Introduction & Definitions

Welcome to Sinartigel. This Privacy Policy This document explains how we collect, use, store, and protect your personal information. This policy applies whenever you use the Sinartigel website or app, create an account, or use any of our services.

We understand how valuable your personal information is. That is why Sinartigel has built a transparent and responsible privacy policy from the ground up — so you always know exactly what happens with your data.

Definitions of key terms used in this policy:

• "Personal Data" — Any information that can directly or indirectly identify you, such as your name, phone number, email address, or IP address.
• "Processing" — Any operation involving the collection, storage, use, modification, or deletion of data.
• "Third Party" — Any person or entity other than Sinartigel and the user.
• "Service" — Sinartigel's website, app, and all services provided through them.

2 What Information We Collect

Sinartigel only collects information that is strictly necessary. We do not ask for any personal data beyond what is needed. The types of information we collect are described below:

We never collect unnecessary sensitive data such as religion, political opinions, or medical information.

3 How information is used

Sinartigel uses your information for the specific purposes listed below. Your data is never used beyond these stated purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure the smooth operation of gaming, betting, deposit, and withdrawal services.
• Security Assurance: To detect and prevent fraud, money laundering, and unauthorised access.
• Legal Obligations: To comply with regulatory directives and legal requirements.
• Customer Support: To resolve issues and provide customer support.
• Service Improvement: For analytics purposes to improve platform quality and user experience.
• Promotions: To send you relevant offers and updates with your consent. You may opt out at any time.

4 Who information may be shared with

Sinartigel shares your information only in very limited circumstances and exclusively with trusted partners. Every instance of data sharing is clearly outlined below:

• Payment Processors: Only the minimum necessary information is shared with our mobile banking partner to complete transactions.
• KYC Verification Provider: With approved third-party verification agencies for identity verification purposes.
• Law Enforcement: When required by a court order or valid legal process.
• Regulatory Authority: For mandatory reporting to the licensing authority.
• Technology Service Providers: For cloud hosting and security services — all of whom operate under strict confidentiality agreements.

5 Cookie & Tracking Policy

Sinartigel's website uses cookies. Cookies are small text files stored in your browser that help our site function more effectively.

We use the following types of cookies:

• Essential Cookies: Required for login sessions and site security. These cannot be disabled as they are essential for the site to function.
• Performance Cookies: To understand which parts of the site are used most, helping us improve our services.
• Functionality Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To analyze site traffic and usage patterns.

You can disable all non-essential cookies at any time through your browser settings. However, some features may not function properly as a result.

6 How long information is retained

Sinartigel does not retain your information longer than necessary. Retention periods are determined based on the type and purpose of the data:

• Account Information: For the duration of the active account and up to 5 years after closure, as required by law.
• Transaction Records: A minimum of 5 years as required by financial regulations, and up to 7 years where necessary.
• Support Contact: 2 years after the issue is resolved.
• Technical Logs: Up to 1 year for security analysis purposes.
• Marketing Information: Deleted promptly upon withdrawal of consent.

Once the designated retention period expires, information is securely deleted or anonymised so that no individual can be identified from it.

7 Your Rights Regarding Your Information

As a Sinartigel user, you have full control over your own information. Your rights are detailed below:

8 Protection of Minors

Sinartigel is intended for individuals aged 18 and above only. We do not knowingly collect information from or provide services to minors.

• An age verification process is in place on our platform at the point of registration.
• If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted.
• If parents suspect their child is using our platform, please contact support immediately.

Child protection is one of our highest priorities. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

9 Security Measures

Sinartigel employs industry-leading technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall & IDS: Advanced firewalls and intrusion detection systems are active around the clock.
• Two-factor authentication (2FA): Two-factor authentication for added account security.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Restricted Access: Staff are only permitted to access the information they need to perform their specific duties.
• Data Backup: Regular encrypted backups stored in secure locations.

Please note, however, that no method of transmitting data over the internet is 100% secure. While we take every measure to ensure maximum protection, absolute security cannot be guaranteed.

10 Privacy Policy Changes

Sinartigel reserves the right to update this Privacy Policy update this policy. When changes are made, we follow the process below:

• For significant changes, at least 14 days in advance You will be notified via email or platform notification.
• Changes required by legal obligations may take effect immediately.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
• The date of the most recent update will always be shown at the top of this page.

We recommend visiting this page regularly to stay informed about how your information is protected.

11 Get in Touch

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, 7 days a week after logging in to the platform.
• Response Time: Typically within 24–48 hours.

Your privacy is our top priority. Sinartigel is committed to protecting your information at all times.