Sinartigel's Terms and Conditions

1 General Terms & Introduction

Before using the Sinartigel website and any of its associated services, please read this Terms and Conditions Reading this document carefully is mandatory. It constitutes a legal agreement between Sinartigel and all platform users.

Sinartigel is an international online gaming and betting platform built specifically for users in Bangladesh. The platform offers a wide range of gaming options, including Live Casino, Sports Betting, fish games, and slots.

By accessing this site, creating an account, or using any of our services, you are deemed to have accepted this Terms and Conditions read and accepted in full. If you disagree with any of the terms, please stop using the site immediately.

2 Account Registration & Eligibility

The following requirements must be met to open an account on Sinartigel:

• You must be at least 18 years of age or older Minors' accounts will be closed immediately and all balances forfeited.
• Each individual is only One account Multiple accounts found belonging to the same person will all be permanently closed.
• All information provided at registration accurate and up to date must be provided. Submitting false information may result in account closure.
• Accounts are for use by Personal use — playing on behalf of a third party or sharing your account is strictly prohibited.
• Sinartigel may, at any time, for verification purposes ID or Documents may be required. If the requested documents are not submitted within the specified timeframe, the account may be temporarily suspended.

Keep your account password and login credentials strictly confidential. You are solely responsible for all activity carried out under your account.

3 Deposit & Payment Policy

All major mobile banking methods in Bangladesh are accepted for deposits on Sinartigel. Key deposit rules are outlined below:

• Minimum deposit amount and maximum limits based on payment method platform's payment page as stated.
• Deposits are typically Immediately processed. If there is any delay, please contact the support team.
• Only Registered in your own name payment method. Payments from third-party accounts are not accepted.
• All transactions are processed in BDT.
• Sinartigel does not charge any hidden processing fees. However, your mobile banking provider's own charges may apply.

If any suspicious transaction is identified, Sinartigel reserves the right to investigate and, where necessary, place a hold on the funds.

4 Withdrawal Policy and Process

To withdraw your winnings from Sinartigel, please follow the rules below:

• Before submitting a withdrawal request, please ensure your account Full verification KYC verification must be completed.
• Withdrawals are typically processed within 30 minutes to 24 hours to process. Slight delays may occur outside banking hours or on weekends.
• Withdrawals can only be made to the same payment method used for the deposit — returned to the same account policy applies.
• If you have an active bonus, you must fulfill that bonus's Wagering requirement fulfilled must be completed.
• For withdrawals above a certain amount, additional Identity Verification may be required.

5 Bonus & Promotion Terms

Sinartigel offers a variety of bonuses and promotions. Each bonus comes with its own terms, but the general rules are as follows:

• Welcome Bonus: New members receive a bonus at a set rate on their first deposit. A specified wagering requirement must be met before the bonus can be withdrawn.
• Reload Bonus: Regular players are eligible for weekly or monthly reload bonuses, which promotions page details available.
• Cashback: Cashback offers may be available for losses above a certain amount. Wagering requirements apply to cashback as well.
• Bonus not transferable at market value and cannot be transferred to another account.
• Sinartigel reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Any attempt to abuse bonuses or exploit the system will result in account closure and forfeiture of the bonus.

Each promotion has a set validity period. Any unused bonus will be automatically cancelled once it expires.

6 Gaming Rules & Fair Play

All games on Sinartigel are operated in accordance with international standards. Key gaming rules:

• All game outcomes RNG (Random Number Generator) governed by a neutral third-party verified system.
• During the game Technical Error occur, the round result may be voided and the wager refunded.
• Dealer decisions in Live Casino games Final will be considered as such.
• Sinartigel reserves the right to adjust odds for Sports Betting. Once a bet is accepted, the odds will not change.
• Exploiting software bugs or vulnerabilities in any game is strictly prohibited.

If you have any dispute regarding a game result on Sinartigel, please notify the support team within 24 hours. Complaints submitted outside this window may not be considered.

7 Prohibited Activities

The following activities are strictly prohibited on Sinartigel. If any of these are detected, the account will be closed immediately:

• Money Laundering: Any attempt to launder funds from illegal sources through gaming activity.
• Fraud: Using software manipulation, bots, or any technical exploit to gain an unfair advantage.
• Collagen: Colluding with other players to deliberately disadvantage others.
• Bonus Abuse: Exploiting the bonus system in an unusual manner or claiming bonuses across multiple accounts.
• Account sale: Selling, renting, or transferring your account.
• Hacking: Attempting unauthorized access to Sinartigel's systems or another user's account.

8 Account Suspension and Closure

Sinartigel may temporarily or permanently close an account under the following circumstances:

• This Terms and Conditions is violated.
• Failure to cooperate with the verification process or providing false information.
• If an account remains inactive for an extended period (typically 12 months).
• Upon request by legal authorities or a regulatory body.
• In cases of self-exclusion requested by the user.

Users will be given the opportunity to withdraw any valid balance before account closure, unless funds need to be held pending an investigation or due to prohibited activity.

9 Privacy & Data Protection

Sinartigel takes your privacy seriously. Key points on data protection:

• Collection, processing, and storage of your personal data Privacy Policy accordingly.
• All transactions and data 256-bit SSL Encryption secured.
• Your data will not be not for sale. May be shared with authorized partners solely for legal compliance or KYC verification purposes.
• For details on how long your data is retained, please see our Privacy Policy page.

10 Responsible Gaming Policy

Sinartigel believes gaming should be a form of entertainment — never a source of financial stress or addiction. That's why our platform includes the following features:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can exclude yourself from the platform for a set period.
• Reality Check: You will be shown a summary of your playtime and spending at regular intervals.
• Cooling-Off Period: You may temporarily suspend your account for anywhere between 24 hours and 30 days.

If you experience any gaming-related issues, please contact our support team immediately or Responsible Gaming page. We're here for you.

11 Limitation of Liability

Sinartigel is not liable for the following:

• If a game session is interrupted due to a lost internet connection or a technical fault.
• Transaction delays or failures caused by third-party payment providers.
• Losses resulting from the user's own negligence or sharing login credentials with others.
• Service interruptions due to unforeseen circumstances such as natural disasters, cyberattacks, or government directives.
• No guaranteed income from gaming or assurance of any specific outcome.

Sinartigel's total liability shall under no circumstances exceed the account balance held by the user at the time of the relevant incident.

12 Right to Amend Terms

Sinartigel reserves the right at any time to amend this Terms and Conditions reserves the right to make partial or full amendments. In the event of changes:

• Important Changes At least 7 days in advance Users will be notified via email or platform notification.
• Changes due to minor corrections or legal obligations Effective immediately may occur.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

The date of the last update will always be shown at the top of this page. We recommend checking back regularly.

13 Contact & Dispute Resolution

If you have a complaint or dispute, please contact Sinartigel's customer support team first. Our team typically responds within Within 24 hours responds.

• Support Email: [email protected]
• Live Chat: Available after logging into the platform, 24/7.
• When submitting a complaint, please include your account ID, the date, and a detailed description of the issue.

If a dispute cannot be resolved through internal processes, independent third-party mediation is available. Sinartigel is committed to fair and transparent dispute resolution.